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Thank you for coming to the Connected Marketplace support page. We endeavour to make your experience on the TV as hassle free as possible but if you do have any issues relating to our services then please use the links below to contact us. Please choose the link for the device you are using so if you have a Samsung TV choose the Samsung email address. In your message please state clearly what problem you are having, for example

  • problems processing a credit or debit card
  • problems accessing channels after subscribing
  • problems logging in

Maybe you have some feedback about the user interface or things you would like to be able to do. If so then use the feedback email address. No promises but we will try to make sure we address any requirements in future releases.

We will aim to get back to you as soon as we possibly can and hope any issues you have had to not spoil your enjoyment.

Thank you for getting in touch

Philips TV Support

Samsung TV Support

LG TV Support

Toshiba TV Support

Loewe TV Support

Freesat Service Support


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